Frequently asked questions

Ship Optics LLC provides parcel carrier audit and recovery services, carrier agreement compliance, carrier agreement monitoring, proof of delievery, GL Coding, Duty drawback services, lost and damaged claims and Transportation insights.

A 40-point audit is performed on each shipment, looking for any and all billing mistakes that might be assessed on a shipment. If there's a billing mistake, we see it, and take action to correct that mistake. Some examples of the points we look at: late deliveries, invalid residential surcharges, invalid saturday delivery, dimensional weight errors.

Yes. Each shipment that is sent through carriers that we support is audited with the comprehensive 40-point audit.

Disputes, claims, requests for refund are filed within the online billing center for your shipping accounts. The entire process is automated and files claims precisely and quickly with the carriers to ensure maximum refunds on your account.

No. Think of us as contract adherence. The agreements and invoices created by the carriers are so complicated that billing mistakes are common. Ensuring that every charge billed to you is accurate according to the agreement that was penned is good business.

Yes. The potential refunds secured on your account will less because of this. If you have a waiver, we'll note your account and not file claims against late packages. Our system is flexible to handle all types of waivers, from time of day to multiday cutoff on late deliveries. That said, late deliveries (service failures) is just one of the 40 items assessed on each shipment.

Dedicated resources can continue auditing, and we'll look for everything else. Of course, any refund credits recovered internally will not be charged a service fee, since we took no action to get that refund. Think of us as an extension to your existing operation.

Technology. There's no doubt about it. Our auditing service is the award-winning shipment auditing app and has been recognized by titans of technology. We get more refunds and charge less fees than anyone else. No one does it better.

We hold security to the highest regard. All software and supporting resources are implemented using best practices in application development for building highly-scalable, highly-available, highly-secure cloud-based applications. The information below details the security standards and procedures used to protect your information within the application.

Data Encryption. Bidirectional encryption of communications between our system and external endpoints, including web services and client devices are executed over HTTPS protocol using TLS 1.2. This validates authentication and protects against man-in-the-middle attacks, eavesdropping or tampering with the information related to your account.

SSL certification is provided by Comodo using 256-bit encryption with support for 99.9% of browsers and devices.

Penetration Testing. Application penetration testing security audits have been performed by third-party service provider Cigital to demonstrate vulnerabilities and guidance on addressing vulnerabilities to improve application security.

Credit Card Storage and Processing. All credit card numbers are encrypted and stored within Stripe using AES-256 encryption. Stripe is certified to PCI Service Provider Level 1, the highest level of certification available. All information managed by Stripe is protected within the Stripe privacy and security policies and adheres to federal regulations.

Infrastructure Security. All web services are managed within Amazon Web Services (AWS). Cloud security at AWS is the highest priority. The standards and certifications listed below support the global infrastructure of Amazon's cloud.

ISO 27001. ISO 27001 is the defacto international security standard that specifies security management best practices and compliance.

SAS 70 Type II Audit Completion. Independent auditors certified AWS resources with certification of operational performance and security in safeguarding customer data.

Monitoring and Logging. Internet traffic and resource utilization are analyzed using third-party software Amazon Inspector to identify potential application security issues. These resources are integrated into the DevOps processes to ensure that security standards and best practices are included with all application features and improvements.

Identity and Access Control. User identities and related access permissions are managed within defined user roles. Invocation and revocation of access permissions is automated and specific to the role granted to each user. User identities are validated using an access policy related to the defined role of a user. The Identify Access Management Service provided by AWS is used to manage identity and access controls.

A split of the savings. Refunds and credits secured back to your shipping account by us are tracked and reported on weekly. There are no monthly service fees or hidden costs. Our work is done 100% on a performance basis.

Other competitors will charge you a percentage of the total credits on your account. Not us! We only charge a service fee on tracking numbers where we took action, resulting in lower service fees than the competition.

Are you a high-volume shipper? Contact us to talk numbers.

You do. In the form of credits that are automatically applied to open invoices within your shipping account. Debits are the shipments. Credits are the refunds applied to your account for overcharges and service failures.

The carrier websites display all credits and the reason the credit was applied to your account. This information is also available within your customer dashboard. Each tracking number listed on our invoice links to the details page for a shipment, where the timestamp of all actions we took to secure a credit are available to you. Additionally, all refunds can be exported within the Report Dashboard from inside your customer account.

Digest. Each week a digest will be send to the notification email recipients on your account. This email showcases all shipping, auditing and refund activities within each shipping account in easy to read charts.

Reporting Dashboard. Available inside your customer account, includes real-time data, a host of exports and schedulable pdf reports.

Interactive Reports. Real-time advanced segmentation and data manipulation.

Excel exports. Data schemas that transportation managers use for pivot tables, projection modeling and more.

PDF Reports. The scheduled reports feature that sends a pdf attachment via email to up to 10 recipients. The data within can be segmented by date range and by shipping account.

The tracking number where a refund was secured is included on the line item for the service fee. The line item amount is the split of the refunds and credits secured on that shipment. The online-version of the invoice gives users a clickable link that showcases the specific actions that we took to secure that refund on your shipping account.

Credit card or debit card is the preferred method of payment. Customers can enable AutoPay on the account, making payments a breeze. Alternative payment methods include check payment and ACH payment.